![]() Innovation comes primarily from retail energy providers. When customers have the option to switch providers, both utilities and competitive suppliers have an incentive to invest in a positive customer service experience.ĭiscounts and promotions are another way some retail energy suppliers compete to get you to switch energy suppliers and then stay with them to renew contracts. Superior customer service is another way retail energy providers compete to win your business. These include fixed-rate plans that protect you from price increases and variable-rate plans that allow you to manage your consumption to potentially save money. Because they have to work to earn your business, energy providers work hard to be efficient, keep costs down and offer you competitive prices and contract options. What is the benefit of using retail energy suppliers?Ĭontracting with an energy supplier for your electricity or natural gas may offer you many benefits over buying from a utility.Ĭompetitive rates top the list. Energy providers offer price stability, innovative products and services, and contract options. Utility companies manage the infrastructure that delivers gas and electricity to your home or business. What’s the difference between an energy supplier and utility? Retail energy providers can also offer contract options and may invest in alternative energy and energy conservation technology. The power that’s purchased or produced is then sold on the open market at competitive rates. Retail energy providers may buy energy at wholesale from producers, or they may operate their own power plants such as nuclear generators, or wind and solar farms. What is an energy supplier or provider?Īn energy provider is a business or entity that sells power, such as electricity and natural gas, to consumers. In some deregulated states, the utilities may also offer supply service, also known as default service or standard offer supply, to those customers who do not select a competitive energy supplier. In states with energy deregulation, the utility company is still responsible for maintaining the pipes and/or wires that deliver energy products to your home, but customer can choose which energy company provides commodity supply – that is, the actual natural gas or electricity supply – that the utility then delivers. ![]() In the case of natural gas and electricity, utilities traditionally had a monopoly over both supply and delivery of electricity and/or gas in their service territories. ![]() What is a utility company?Ī utility company is the company responsible for providing your home with utility services, such as natural gas, electricity or water. In this article, you will learn how a competitive energy market gives you energy choice. In those states with energy choice, consumers can choose among energy suppliers, driving down costs while improving service and sparking innovation. You might be wondering: What is a retail energy provider? Since energy deregulation began in the gas industry in the late 1970s and the electricity industry in the late 1990s, energy providers have been permitted to sell natural gas and electricity directly to consumers in those states that have deregulated. ![]() Energy deregulation and the emergence of retail energy providers gives you both choice and control. ![]() That is as true when it comes to selecting your retail energy provider as it is when choosing the stores you visit and the products you buy. Choices matter when it comes to controlling how much you spend. ![]()
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